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Clubhouse Concierge / Guest Services

Clubhouse Concierge / Guest Services job (M/F) in Dubai, UAE

Dubai

Job Description

A newly established private clubhouse at EŌME Residences, Palm Jumeirah, Dubai, is looking for a personable and proactive Clubhouse Concierge / Guest Services professional to become part of its opening team.

The clubhouse is exclusively dedicated to community owners and their guests, offering a relaxed pool and beach club environment designed around comfort, convenience and a strong sense of community.

This is a highly guest-focused position for someone who genuinely enjoys hospitality and building personal relationships with clients. The successful candidate will be one of the key points of contact for residents, ensuring they feel welcomed, recognised and well cared for whenever they visit the clubhouse.

Because the operation is intimate and newly opening, this is much broader than a traditional concierge position. The successful candidate will work closely with the restaurant, kitchen, waiting staff and wider clubhouse team and should be comfortable stepping into different areas whenever required.

We are looking for someone naturally attentive and service-minded, who notices what needs to be done, takes initiative and contributes to creating a warm, informal and family-friendly environment.

Responsibilities

Member and Guest Experience

  • Welcome community owners and their guests with genuine warmth and professionalism.
  • Develop positive relationships with regular members and provide a personalised level of service.
  • Anticipate guest requirements and proactively offer assistance.
  • Respond to enquiries, requests and day-to-day member needs efficiently.
  • Assist residents with bookings, arrangements and other clubhouse-related requests.
  • Provide information about the clubhouse, its facilities and available services.
  • Assist guests with relevant local recommendations and information when appropriate.
  • Handle feedback and concerns with discretion and professionalism, escalating matters when necessary.
  • Ensure every interaction reflects the relaxed yet high-quality service expected within a private residential environment.

Clubhouse Operations

  • Support the smooth running of the clubhouse throughout the day.
  • Maintain a strong understanding of the facilities, services, schedules and daily activities.
  • Help ensure communal areas remain organised, welcoming and presentable.
  • Assist with preparations before opening and closing routines when required.
  • Help establish practical procedures and service standards as the clubhouse develops.
  • Identify operational issues and take initiative to resolve them or raise them with the appropriate team member.
  • Contribute ideas for improving the member experience and overall operation.

Team Collaboration

  • Work closely with the restaurant, kitchen, waiting staff and other clubhouse colleagues.
  • Provide additional guest-service support during busy periods.
  • Assist colleagues with different operational tasks when required.
  • Be prepared to work outside traditional concierge responsibilities when the needs of the clubhouse require it.
  • Contribute to a positive, cooperative and supportive team environment.
  • Help create a seamless experience between the clubhouse, restaurant and other services.

Job Requirements

  • Previous experience in concierge, guest relations, private members’ clubs, luxury hospitality, hotels, restaurants, front office or another high-end customer-facing environment.
  • Strong spoken English and confident communication skills.
  • Naturally warm, approachable and personable.
  • Genuine passion for hospitality and providing thoughtful, personalised service.
  • Professional presentation and a polished yet relaxed manner.
  • Highly attentive to detail and able to remember and anticipate guest preferences.
  • Proactive mindset with the ability to identify what needs to be done without constant supervision.
  • Flexible and comfortable working in a small, close-knit team.
  • Practical and hands-on approach, with a willingness to assist wherever needed.
  • Well organised and capable of managing several requests while maintaining a calm and positive attitude.
  • Discreet and trustworthy when dealing with private clients and their guests.
  • Comfortable working in an informal, family-oriented environment.
  • Positive attitude and willingness to contribute to the development of a new operation.
  • A team-oriented personality rather than someone focused strictly on a defined job description.

Previous experience within a private residence, members’ club, luxury hotel, yacht, premium residential development or other high-touch hospitality environment would be advantageous.

What We Are Looking For

The ideal candidate is someone who naturally thinks “How can I help?” rather than waiting to be told what to do.

This position will suit a hospitality professional who enjoys variety, personal interaction and being part of a small team. As the clubhouse is launching from the ground up, there will be an opportunity to help establish the way the service operates and contribute ideas from the beginning.

Candidates who are willing to contribute across the wider clubhouse operation, rather than limiting themselves strictly to concierge duties, are particularly encouraged to apply.

Working Conditions

  • Location: EŌME Residences, Palm Jumeirah, Dubai, UAE
  • Environment: Private residential clubhouse with pool and beach club facilities
  • Working Schedule: 6 days per week
  • Employment: Full-time, long-term position
  • Start Date: ASAP
  • Preferred Candidates: Applicants already based in the UAE
  • Visa: Employment visa sponsorship provided
  • Medical Insurance: Provided
  • Annual Flight Ticket: Provided

Salary

Negotiable according to experience, qualifications and suitability for the position

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This job offer is brought to you by Claire Dubois
We do not currently have a link to the agency handling this vacancy.
Claire Dubois
Private Employer

As a passionate and dedicated recruitment consultant at MMI, I draw on my years of hands-on experience working with private households. Although new to the recruitment industry, I bring valuable insight into the unique needs and dynamics of high-profile households. My role involves guiding the entire recruitment process, from drafting detailed job descriptions to identifying qualified candidates and coordinating interviews. With my in-depth understanding of the qualities of a successful domestic worker, I connect clients and candidates with empathy and precision. My hands-on expertise, combined with a strong commitment to excellence, ensures a thoughtful and personalized recruitment experience for each client.

This job offer is managed by MMI's agency Dubai - United Arab Emirates
Address : Jumeirah Beach Road, Villa 399b, Jumeirah 2, Dubai

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