Chalet Manager job (M/F) in Courchevel, France

Guest Relations & Experience Management

• Welcome guests and oversee arrivals and departures according to the highest luxury hospitality standards
• Conduct property inspections before and after each stay
• Introduce guests to the chalet and ensure a smooth onboarding experience upon arrival
• Anticipate guest preferences and personalise services before, during, and after their stay
• Coordinate requests with concierge services, personal assistants, and external agencies
• Arrange activities, restaurant reservations, ski services, wellness treatments, and bespoke experiences
• Accompany guests when required and assist with local transportation arrangements
• Conduct chalet viewings for agencies and prospective clients

Team Leadership & Operations

• Supervise and coordinate all on-site personnel, including culinary, housekeeping, and service teams
• Foster a collaborative and service-driven working environment
• Manage staff schedules and operational planning according to occupancy levels
• Train and integrate new team members in accordance with chalet standards
• Report regularly to ownership and senior management regarding operations and guest satisfaction

Property Maintenance & Vendor Management

• Monitor the chalet’s technical systems and overall condition
• Respond proactively to maintenance issues and coordinate corrective actions
• Liaise with contractors, suppliers, and specialist service providers
• Maintain strong relationships with trusted local vendors and service partners

Administration & Financial Control

• Manage inventories and ensure adequate stock levels at all times
• Organise special orders requested by guests, including flowers, gifts, cakes, wines, and spirits
• Prepare, verify, and manage guest billing with complete accuracy
• Track expenses, petty cash, and company card usage in accordance with management procedures
• Maintain accurate records and reporting through digital systems and office software

Food & Beverage Service

• Review guest dietary requirements, allergies, and preferences before arrival
• Assist with meal service when required, including breakfast, lunch, afternoon tea, and dinner
• Collaborate with the culinary and service team to deliver memorable dining experiences
• Coordinate special celebrations, events, and personalised guest surprises

Quality Control & Service Excellence

• Ensure the highest standards of presentation throughout the property
• Conduct daily inspections of guest areas, facilities, and service delivery
• Monitor floral arrangements and decorative elements during stays
• Address guest feedback professionally and implement effective solutions when required
• Continuously anticipate needs and exceed guest expectations