Description

• Spearheaded end-to-end operational coordination of the BRAVE (Beneficiary Registration and Verification) Programme across 5+ country missions, ensuring 100% compliance with IOM policies, donor contractual requirements, and UN inter-agency standards throughout the programme cycle.

• Coordinated deployment and rollout of IOM's Beneficiary Registration and Verification System (BRaVe), supporting 3+ country offices in transitioning to secure digital registration workflows, reducing beneficiary data processing time by an estimated 40% and strengthening accountability during humanitarian response operations.

• Coordinated deployment and rollout of IOM's Beneficiary Registration and Verification System (BRaVe), supporting 3+ country offices in transitioning to secure digital registration workflows, reducing beneficiary data processing time by an estimated 40% and strengthening accountability during humanitarian response operations.

• Led multi-stakeholder coordination with UN agencies, government counterparts, NGO partners, and donor representatives across 8+ organizations, facilitating inter-agency working group sessions and programme integration meetings that resulted in streamlined information-sharing frameworks aligned with Global Compact on Migration commitments.

• Acted as operational focal point for BRaVe system interoperability with IOM's Integrated Information Management System (IIMS), overseeing testing, evaluation, and quality assurance processes that ensured zero critical data integrity failures across active country missions during the programme period.

• Developed and maintained programme monitoring and evaluation (M&E) frameworks, results-based management (RBM) tools, and Standard Operating Procedures (SOPs) for 6+ operational workflows, ensuring alignment with IOM's organizational policies and donor reporting timelines across a remote, multi-country programme environment.

• Designed and delivered 4+ capacity-building workshops and user training modules for programme staff across field missions on BRaVe system operation, biometric data standards, and IOM data protection policy, building in-country technical capacity and reducing reliance on remote HQ support by approximately 35%.

• Supervised and mentored a cross-functional team of 5+ programme and operations associates in a fully remote environment, conducting performance reviews, providing technical guidance on compliance with IOM's competency framework, and supporting professional development aligned with IOM values of inclusion, integrity, and professionalism.

• Authored 10+ narrative and statistical programme reports for donor submissions and senior management, identifying operational shortfalls, proposing corrective actions, and communicating programme impact contributing directly to sustained donor confidence and positioning the BRAVE Programme for continued funding cycles.

• Conducted regular compliance monitoring and spot-checks across implementing partner activities, ensuring adherence to IOM's programmatic and organizational guidelines, and raised zero unresolved compliance violations during the programme lifecycle through proactive SOP enforcement and staff awareness initiatives.

• Maintained confidentiality and integrity of all beneficiary data in line with IOM data protection rules and UN standards, supporting safe, secure, and dignified migration programming for thousands of beneficiaries across humanitarian and displacement response contexts.

Description

• Coordinated concurrent client assignment operations across 3+ international locations (Vienna, Male, Remote), managing end-to-end operational workflows for a multi-sector consultancy serving clients in HR solutions, logistics, real estate advisory, and digital transformation maintaining on-time delivery across 95%+ of active assignments.

• Served as primary operations liaison for 10+ client accounts across Trend Nova World's specialist divisions, translating client briefs into structured operational plans, allocating resources, and tracking milestones to ensure consistent service delivery aligned with contractual SLAs and international business standards.

• Streamlined cross-functional coordination between HR, logistics, technology, and development sector divisions, establishing shared operational protocols that reduced inter-departmental handover delays by an estimated 30% and improved assignment turnaround efficiency across a geographically distributed team spanning 3 time zones.

• Overhauled administrative systems and document management frameworks for client-facing operations, digitizing 100+ operational records and implementing a structured filing and version-control system that reduced document retrieval time by ~50% and ensured full audit-readiness across all active client assignments.

• Managed procurement, vendor coordination, and contract administration for 15+ service agreements across Vienna and Male office assignments, negotiating terms, tracking deliverables, and ensuring compliance with organizational procurement policies contributing to cost-efficient service delivery within agreed budgets.

• Drafted, reviewed, and maintained 20+ Standard Operating Procedures (SOPs), operational guidelines, and internal policy documents for client assignment workflows, ensuring consistency of service delivery standards across Trend Nova World's multi-country operational footprint.

• Supported HR solutions division operations by coordinating recruitment pipelines, onboarding administration, and workforce deployment for 5+ client staffing assignments, managing candidate documentation, offer processing, and cross-border mobility logistics for placements across international locations including Vienna and Male.

• Coordinated scheduling, logistics, and administrative support for 30+ client meetings, workshops, and stakeholder briefings across remote and in-person formats in Vienna and Male, ensuring seamless execution and timely distribution of meeting documentation, action registers, and follow-up communications.

• Led digital transformation support activities for 3+ client accounts by coordinating website, application development, and SEO delivery workflows, acting as operational bridge between technical teams and clients accelerating project delivery timelines by an average of 2–3 weeks per assignment through tighter milestone tracking.

• Produced monthly and quarterly operational performance reports for senior management and clients, tracking KPIs across assignment portfolios, flagging delivery risks, and recommending corrective measures enabling data-driven decision-making and maintaining transparency with 100% of active client stakeholders.

Description

• Served as the operational backbone for multiple concurrent FAO project portfolios in Karachi/Sindh, managing end-to-end project cycle activities from initiation and work plan development through implementation, monitoring, and closure in direct support of FAO's Country Programming Framework (CPF) and UN Sustainable Development Cooperation Framework (UNSDCF) aligned to the 2030 Agenda.

• Acted as operational focal point for day-to-day project management across FAO's Sindh-based field operations, coordinating recruitments, procurement, contracts, travel, workshops, and general operating expenditures in strict alignment with approved work plans, project documents, and FAO corporate governance requirements ensuring zero unresolved operational compliance gaps across all assigned projects.

• Provided critical administrative and operational support to FAO's Sindh Barrages Improvement Project (SBIP) and Sindh Water & Agriculture Transformation (SWAT) Programme two World Bank-IDA funded initiatives totalling over USD 237 million in FAO Pakistan's project portfolio by managing documentation, procurement tracking, staff coordination, and stakeholder liaison with Government of Sindh line departments and the Project Coordination and Monitoring Unit (PCMU).

• Managed procurement and contract administration for project inputs across Sindh field operations, processing 100+ procurement transactions including service agreements, Letters of Agreement (LoAs), supplier contracts, and equipment purchases ensuring full compliance with FAO procurement rules, regulations, and anti-corruption standards while maintaining accurate records in FAO's GRMS corporate system.

• Maintained Non-Expendable Equipment (NEE) inventory registers, conducted bi-annual physical verification exercises, and submitted certified verification reports to FAO headquarters achieving 100% inventory reconciliation accuracy across all reporting cycles during the project period.

• Managed project budget monitoring and financial administration tasks including petty cash disbursements, operational advance reconciliations, payment processing, and expenditure tracking against approved project budgets supporting the preparation of periodic progress reports and terminal project reports in accordance with donor requirements and FAO's results-based management (RBM) framework.

• Coordinated end-to-end recruitment processes for National Project Personnel (NPP), Personal Service Agreement (PSA), and Contract Labour (CL) positions across Sindh field projects, managing 50+ recruitment cases over the project tenure including application screening, test and interview arrangement, selection report preparation, offer letters, and contract issuance in compliance with FAO HR policies and UN administrative procedures.

• Administered monthly duty statements, timecard processing in FAO GRMS, and staff remuneration workflows for 20+ project personnel across the Sindh field office, ensuring zero payroll processing delays and maintaining up-to-date personnel files with complete documentation in line with FAO Manual provisions and UN administrative standards.

• Provided HR policy guidance and advisory support to project staff and managers on all matters relating to terms and conditions of service, leave entitlements, contracts, and performance processes drawing on in-depth knowledge of FAO HR procedures to resolve complex employee queries with same-week response rates and reducing escalations to the Islamabad country office HR unit.

• Managed all logistical arrangements for 127+ field missions, workshops, and official visits across Sindh province over a near-6-year project tenure including travel authorizations, UN security clearances, mission programme preparation, vehicle logbooks, fuel procurement records, and internal control systems ensuring safe, cost-compliant, and timely movement of project staff and visiting FAO missions.

• Managed Karachi field office facility operations including office supply inventory, vendor relationships, and infrastructure maintenance implementing a structured internal control system that reduced operational downtime and ensured uninterrupted project delivery throughout multiple emergency response periods, including FAO's flood response operations in Sindh following the 2022 catastrophic flooding that affected an estimated 33 million people across Pakistan.

• Maintained liaison with Government of Sindh counterparts, UN agencies, World Bank teams, and provincial line departments across 5+ years of continuous stakeholder engagement, coordinating project meetings, multi-stakeholder workshops, and technical sessions and ensuring timely preparation and distribution of meeting documentation, action registers, and official correspondence in line with FAO communication standards.